Twenty One Pilots

Twenty One Pilots

Event Details

Can I buy accessible tickets online?

All Accessible tickets for Twenty One Pilots will be sold online via our official Ticketing Partner, Ticketmaster.

 

To book accessibility tickets online:  

  • Please visit ao-arena.com and select the event you are purchasing for.
  • Note that you will need to register with Ticketmaster's accessibility scheme to receive a free companion ticket.  
  • https://help.ticketmaster.co.uk/hc/en-us/requests/new?ticket_form_id=360000361214
  • Please make sure you select the 'All Ticket Types' button and highlight Ambulant/Wheelchair space etc. 
  • Please note that the Accessible Symbol is used for a number of access requirements.
  • Make sure that you read the description thoroughly to ensure you are booking the appropriate tickets.  
  • Note that ROW X is not suitable for wheelchair users as it has 10 steps to access the row.
  • Essential Companion tickets are for accessible customers who require a companion to assist and accompany them during their visit.
  • The position next to the accessible ticket should be chosen when booking (where this is an option) and all tickets must be purchased in one transaction. 
  • Free companion tickets cannot be added after the booking has been made.
  • After making a booking - you will then be emailed with the instructions on how to register to the Ticketmaster Access Scheme. 
  • Please visit the Arena website for all on-sale times and dates.
  • If you have access to a pre-sale, please follow the instructions included in the pre-sale email.
  • For all other access requirements including sight and hearing-impaired requirements, bringing something else into the venue e.g., Assistance Dogs, Oxygen Cylinders, Ventilators etc., please contact the venue’s accessibility team on contactus@ao-arena.com 
  • Please do not email multiple times.

Can I purchase accessible tickets during the pre-sale?

Yes – if you have been given access to the pre-sale, you will be able to purchase accessible tickets still. Please ensure you follow the instructions sent to you.

If you are having difficulties accessing the pre-sale, please contact our team via contactus@ao-arena.com so they can offer assistance.

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