As an Attitude is Everything GOLD standard venue, the AO Arena Manchester offers a warm and friendly welcome to everyone with excellent levels of service.

All of our customer facing staff have undertaken Deaf and disability awareness training and will always do their best to ensure your visit is both enjoyable and safe.

We really want you to enjoy your time with us so if anything happens whilst you are at AO Arena, please speak to one of our staff who will help as best as they can.

Working alongside Attitude is Everything, and our ticketing partner Ticketmaster, we have developed an access scheme to improve the way that we allocate complimentary personal assistant tickets. 

Accessible tickets can be purchased online via our offiical ticketing partner Ticketmaster. 

If you require additional support, please contact the Accessibility Team at the AO Arena.

Personal Assistants

A complimentary Personal Assistant ticket is available at AO Arena’s discretion to those who need assistance from another person in order to move around safely within the venue.

Personal assistant tickets are available via the venue's official ticketing partner, Ticketmaster.

Personal Assistants must be able to assist the person they are attending with to leave the building in an emergency. They are expected attend to the customer in a responsible manner at all times and be able to meet the customer’s access requirements at all times during the event.

The AO Arena is working to ensure that the allocation of personal assistant tickets is a fair process and that all tickets are only available for those individuals who would be unable to attend an event without the support of another person. In order to do this we have a strict policy that requires all individuals booking tickets through our accessible ticket line to submit a completed access form with supporting evidence before any ticket can be processed.

To register for your personal assistant ticket for an event please complete and return our Access Scheme Form with your supporting evidence by post to the ACCESSIBILITIY DEPARTMENT AO Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR or via email to

Download Access Scheme Form

Assistance Dogs

ADUK registered assistance dogs are welcome at the AO Arena - please contact the accessibility team directly for further information, the team can be contact via telephone 0161 950 5229 (Office hours 10am-5pm excluding bank holidays) or email


Contact Details

If you would like to contact us about booking accessible tickets, getting to the venue, our access facilities, or if you require any further information, please contact our Accessibility Team.

All customer facing staff have undertaken Deaf and disability awareness training. If you require any information in an alternative format please contact us via the following channels:

By phone

You can call the Accessibility Team from 10am – 5pm, Monday to Friday on 0161 950 5229, we welcome calls from customers using Next Generation Text Service.

In person

You can also stop by our box office, located in the Trinity Way tunnel and speak to us in person. The box office is only open on an event day from 4pm until approximately 7:30pm and is located off Trinity Way next to the car park.

Write to us

Our postal address is AO Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR.

Office hours are 9.00am – 5.00pm Monday - Friday (excluding Bank Holidays). Please note that we can only take bookings for on sales at the specific time the event goes on sale.