Disney On Ice

Children sized backpacks are permitted into the venue as they fall under the size guidance of our bag policy - any bag larger than an A3 piece of paper (approx 35cm(W)x40cm(H)x19cm(D)) are not allowed into the venue. 

If bringing an infant where you require changing items, we request that where possible if you can bring a smaller bag. If not - please do bring only the items, you need. You are permitted to bring nappies, wipes etc for the purpose of changing.

If you do require to bring extra items or may need assistance with bag sizing - please do respond to this e-mail with further information so a member of the team can assist you.

We do have a "Pram Park" located inside of the venue near Block 101 at our Customer Services desk. Please speak to a steward upon arrival to assist you.

Light up toys/sticks/merchandise are permitted into the venue as long as it fits under the following guidance: it must be within 30cm size and not have a laser.

We do not allow toy guns, shields, light sabres or any toy that could be used as a weapon or cause damage. Please note it will be up to the discretion of the stewarding team upon arrival.

Children under the age of 2 do not require a ticket and must remain on the parent/guardian's lap for the duration of the show. If your child is above this age and does require a seat - you would be required to have a ticket. 

Should you require any assistance, please do speak to a member of our stewarding team. We also have our Customer Services team available for the duration of the event. This is located near Block 101.

We always endeavour to provide a room if anybody requires a break and a period of respite from the performance. We just ask that you please speak to a supervisor (in purple) or our Customer Service team (opposite block 101) who can assist.

If you do need to bring sensory items with you, we do permit this, we just ask that this is communicated to us in advance of your visit, so that we can make our stewards aware. Please e-mail our team via: contactus@oa-arena.com with details, so they can best advise.

To book accessibility tickets online:  

• Please visit ao-arena.com and select the event you are purchasing for.
• Note that you will need to register with Ticketmaster's accessibility scheme to receive a free companion ticket.  
• https://help.ticketmaster.co.uk/hc/en-us/requests/new?ticket_form_id=360000361214
• Please make sure you select the 'All Ticket Types' button and highlight Ambulant/Wheelchair space etc. 
• Please note that the Accessible Symbol is used for a number of access requirements.
• Make sure that you read the description thoroughly to ensure you are booking the appropriate tickets.  
• Note that ROW X is not suitable for wheelchair users as it has 10 steps to access the row.
• Essential Companion tickets are for accessible customers who require a companion to assist and accompany them during their visit.
• The position next to the accessible ticket should be chosen when booking (where this is an option) and all tickets must be purchased in one transaction. 
• Free companion tickets cannot be added after the booking has been made.
• After making a booking - you will then be emailed with the instructions on how to register to the Ticketmaster Access Scheme. 
• Please visit the Arena website for all on-sale times and dates.
• If you have access to a pre-sale, please follow the instructions included in the pre-sale email.
• For all other access requirements including sight and hearing-impaired requirements, bringing something else into the venue e.g., Assistance Dogs, Oxygen Cylinders, Ventilators etc., please contact the venue’s accessibility team on contactus@ao-arena.com 
• Please do not email multiple times.