As an Attitude is Everything GOLD standard venue, the AO Arena Manchester offers a warm and friendly welcome to everyone with excellent levels of service.
All of our customer facing staff have undertaken Deaf and disability awareness training and will always do their best to ensure your visit is both enjoyable and safe.
We really want you to enjoy your time with us so if anything happens whilst you are at AO Arena, please speak to one of our staff who will help as best as they can.
Working alongside Attitude is Everything, and our ticketing partner Ticketmaster, we have developed an access scheme to improve the way that we allocate complimentary personal assistant tickets.
Accessible tickets can be purchased online via our offiical ticketing partner Ticketmaster.
If you require additional support, please contact the Accessibility Team at the AO Arena.
Where should I sit?
Please note that accessibility seating in “row X” requires the use of ten steps with a handrail to access. “AP” means accessible platform and is level access and wheelchair accessible. “CP” means camera platform and is also level access and wheelchair accessible. The only difference being is the camera platform is designed for fewer guests than the accessible platform.
The distance between each row is three steps. For instance row X requires ten steps to access, row W will require 13 and so on.
Who should I speak to if I have questions about my visit?
Any of our stewards will be happy to assist with any queries you may have upon arrival. Our stewards wear yellow uniforms and can be seen both on the outside and inside of the building. There will be a dedicated steward located on each block of the Arena bowl.
Accessible stewards are also deployed to assist any customers in making their way around the venue if required. Accessible stewards will be wearing blue tabards.
If you need to speak to a supervisors, our supervising wear purple. Each area of the building will have a dedicated supervisor.
If you have any concerns about where you are sitting or any concerns to be raised. Please speak to our Customer Service team. The team are located on the concourse (opposite to block 101).
If you have any questions that need to be answered before your visit, please contact our in-house accessibility team, who will do their best to provide a solution.
How do I get to the AO Arena?
On-site car park and parking
40 blue badge parking bays.
Step free access
We have three accessible entrance points into the arena via Trinity Way, Hunts Bank and Victoria Station.
Please note that access to the arena complex is restricted to ticket holders only.
Getting from Victoria Station to City Room entrance.
Please have your ticket ready to enter the arena. Take the lift located to the right hand side of the stairs within Victoria station. The lift to the bridge level connects Victoria Station to the City Rooms entrance at the Arena. Maximum distance from Victoria Station to entrance is 180 metres.
Getting from Hunts Bank into the Arena.
Please have your ticket ready to enter the arena. The Hunts Bank entrance is accessible via the stairs or a lift to the right hand side of the stairs. Maximum distance to the lift from the entrance point is 50 meters
What should I do if I cannot queue for long periods due to my accessibility requirements?
If you have difficulties with queuing due to your requirements, each entrance has an accessible search lane. Staff on these lanes will be looking to help customers who require this, it is designed to allow for a smoother and quicker entry process for accessibility customers. If you would benefit from using this, please do approach the staff and let them know and they will be happy to help.
Where are the accessible toilets?
Toilets are located near to Blocks 108/109 & Blocks 116, 120 & 119. This is including accessible toilets within the male and female toilet, and separate radar key toilets if required.
There is also a changing place toilet in operation near to block 110, please speak to a steward if you need help in locating this.
Can I access the bars and merchandise stalls?
Each of our stalls operate a low-level counter and are accessible for all. Our venue map highlights all bar and merch locations.
What should I do if I can no longer access my seats due to my accessibility requirements?
If you are concerned about where you are sitting, our Customer Service team will endeavour to find a more suitable seat for you. Please visit the team who are stationed opposite to block 101.
Any request can be made in advance of the event, we just ask the below details are provided to us on firstname.lastname@example.org
· Seat numbers:
· Agency booked with:
· Access requirements:
· Able to transfer from wheelchair to seat: Y/N
· Amount of steps manageable:
· Aisle Seat Required: Y /N
Do you provide house wheelchairs?
House wheelchairs are available from Guest Services (opposite block 101). If you require any assistance, please speak to a steward who can help. Wheelchairs can be used within the Arena itself to assist customers around the concourse to their seating location and back to the venue doors. Please note our venue wheelchairs can only be used within the Arena and cannot be taken outside. Unfortunately they are not able to remain with the customer for the duration of the show as we may need them to help other customers.
Can I store my wheelchair during the show?
If you require a wheelchair to get to the venue but have not booked or don’t need wheelchair accessibility seating, we will happily look after this for you. Please visit Guest Services (opposite to block 101), where we will exchange your wheelchair for a wristband. Before you leave the venue, please just return to Guest Services who will provide the wheelchair upon presentation of your wristband.
Please note, if you need your assistant or companion to collect your wheelchair on your behalf, please make sure they are the ones with the wristband!
Where is the hearing loop and how do I connect?
We have an induction loop in the main auditorium which covers seating areas 107, 108, 109, 110 Rows J—V and Accessible seating areas on Camera Platforms 107, 110 and Accessible Platforms 108, 109. To connect you will need to switch your device into the T position. If you have difficulty connecting, please speak to the nearest steward and they can report issues for you.
How do I access the floor?
If your seats are either on the floor (blocks A to M) or the first few rows of the lower tier (rows A, B, C), you may find it easier to take the lift to the floor rather than walking down the steps. If you have floor seats, simply head to the lift and either find your way to your seats or the stewards can direct you. If you are in the tiered seating, you will need to speak to the stewards either before you head down or once you arrive on the floor and they will escort you. If you need to use the facilities on the floor during the interval, please speak to the staff on the floor or on your aisle and they will arrange the steps for you.
If you can manage the stairs but you are nervous, the stewards will take your arm and escort you down the steps!
The location of the lift can be seen in the venue map on this page. If you require any assistance during your visit, please speak to a steward.
Is there a respite or prayer room?
We will always endeavour to provide a room upon request. If you know in advance that you will require a room, please let us know on email@example.com. During an event, please speak to a supervising steward (purple uniform) or Guest Services (opposite to block 101).
Please note Personal Assistant/Companion tickets must be purchased at the time of booking and cannot be added on or exchanged after a booking is made.
A complimentary Personal Assistant ticket is available at AO Arena’s discretion to those who need assistance from another person in order to move around safely within the venue.
Personal assistant tickets are available via the venue's official ticketing partner, Ticketmaster.
Personal Assistants must be able to assist the person they are attending with to leave the building in an emergency. They are expected attend to the customer in a responsible manner at all times and be able to meet the customer’s access requirements at all times during the event.
The AO Arena is working to ensure that the allocation of personal assistant tickets is a fair process and that all tickets are only available for those individuals who would be unable to attend an event without the support of another person. In order to do this we have a strict policy that requires all individuals booking tickets through our accessible ticket line to submit a completed access form with supporting evidence before any ticket can be processed.
To register for your personal assistant ticket for an event please complete and return our Access Scheme Form with your supporting evidence by post to the ACCESSIBILITIY DEPARTMENT AO Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR or via email to firstname.lastname@example.org.
ADUK registered assistance dogs are welcome at the AO Arena.
We also welcome other trained assistance dogs. In this case, as we would not have a registration document to demonstrate the dog’s level of training, we need to ask that you confirm the following. In order that we can allow them entry to an event, you must be able to guarantee that your dog complies with the following:
- is able to sit quietly without being distracted by the usual noise and bustle of an event.
- is trained not to toilet anywhere inside the venue. Staff will not be responsible for picking up after your dog if they are taking care of them during an event.
- will not jump on or approach any other members of the public
- must be clearly marked – by lead, harness or coat – as an assistance dog.
The Equality and Human Rights Commission states that ‘Assistance Dogs’ are highly trained. This means that they:
- will not wander freely around the premises
- will sit or lie quietly on the floor next to their owner
- are unlikely to foul in a public place
If your dog does not comply with these points, we may ask you to take it out of the venue.
Please contact us at least two working days before the event you are attending so that we can make arrangements for your comfort and safety during your visit.
The dog can either accompany you into the auditorium, if you have appropriate seating booked, or venue staff will willingly look after your dog whilst you enjoy the event. We can provide a water bowl and blanket for your dog if required.
It is possible that we may need to find an alternative seat for you if your seat is not appropriate for your dog to sit with you. In any event, we will discuss the best options for you and your dog.
Please note, pet dogs are not permitted into the venue.
BSL & Assisted Performance
Should you require a BSL interpreter or an assisted performance – please contact our team via email@example.com so they can assist you.
Please contact us as soon as possible so we can assist with your request.
If you would like to contact us about booking accessible tickets, getting to the venue, our access facilities, or if you require any further information, please contact our Accessibility Team.
All customer facing staff have undertaken Deaf and disability awareness training. If you require any information in an alternative format please contact us via the following channels:
You can call the Accessibility Team from 10am – 5pm, Monday to Friday on 0161 950 5229, we welcome calls from customers using Next Generation Text Service.
You can also stop by our box office, located in the Trinity Way tunnel and speak to us in person. The box office is only open on an event day from 4pm until approximately 7:30pm and is located off Trinity Way next to the car park.
Write to us
Our postal address is AO Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR.
Office hours are 9.00am – 5.00pm Monday - Friday (excluding Bank Holidays). Please note that we can only take bookings for on sales at the specific time the event goes on sale.